[Podcast] XM on the Move
In this newly released recording of The CX Leader Podcast, Altair Global’s President and COO, Kathryn Cassidy, joins host Steve Walker, Chairman and CEO of Walker Information Inc., to discuss managing the experience of an employee relocation from the perspective of both B2C and B2B relationships. Together, they cover Altair Global’s mindset shift from a customer service focus to mobility experience management in order to better understand clients’, customers’ and team members’ needs alike by monitoring their journey during the moments that matter.
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In this newly released recording of The CX Leader Podcast, Altair Global’s President and COO, Kathryn Cassidy, joins host Steve Walker, Chairman and CEO of Walker Information Inc., to discuss managing the experience of an employee relocation from the perspective of both B2C and B2B relationships. Together, they cover Altair Global’s mindset shift from a customer service focus to mobility experience management in order to better understand clients’, customers’ and team members’ needs alike by monitoring their journey during the moments that matter.
