Information You Provide to Us

Altair is an “Opt In” organization and will only use your personal information to deliver services your employer has authorized. Where We process your information as a customer on the basis of your consent, We may obtain personal information about you ONLY if you elect to give Us that information. This information will be used to contact you to provide the services authorized by Our client/your employer.

The types of personal information We ask you to provide may include but not limited to the following:

• Full Name
• Address
• Zip code/Postal code
• Telephone number
• E-mail address
• Financial information, including banking information
• Other sensitive or personal information you may share with Us

How we will use information about you

We will use the personal information We collect about you in reliance on the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”) and, as applicable, the UK Extension to the EU-U.S. DPF (“UK Extension”), or the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of Commerce in support of the following Global Relocation services:

• Immigration Services;
• Destination Services;
• Travel Arrangements;
• Transition and other types of destination services, for example, home marketing assistance (where applicable) and/or transportation of household goods.

Information Collected Automatically

As is true of most websites, We gather certain information automatically and store it in log files. This information includes Internet Protocol (“IP”) addresses, browser type, Internet Service Provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data.

We may combine this routinely collected log information with other information We collect to improve services We offer you, marketing and site functionality, and provide support services, when needed.

CCTV (Closed Circuit Television) in the Workplace

We use CCTV devices to record images for the purpose of providing a safe and secure environment for the benefit of those who work at and visit Altair’s offices, and for the protection of Our property.

Monitoring of CCTV systems helps Us to:

• oversee public safety;
• maintain the security of Our property;
• offer reassurance to staff; and
• deter, prevent, and detect misconduct, crime, or violations of law.

We consider the processing of personal data for these purposes to be in our legitimate interests so that We can have a safe workplace for employees and visitors alike.

The short answer is, yes. While We will NEVER sell your personal information to ANYONE, We may need to share it with others, but only in the ways described in this Privacy Policy. Where you are requested to consent to the processing of your personal information, We may need to disclose information to certain third parties such as Our agents or subcontractors, service providers, and other representatives acting on Our behalf for limited purposes. These may include, certain individuals and entities We utilize to help Us provide the services. The third parties with whom We conduct business are bound to uphold Altair’s standards and procedures regarding information privacy and data security under the terms of Our agreements with them. The following types of service providers are only authorized to use your information to perform the services for which they were selected and retained.

• Car Rental
• Career/Spousal/Dependent Assistance
• Corporate Housing
• Cultural/Cross Cultural Training
• Destination Service Providers (DSP)
• Home Appraisals
• Immigration
• Inspection Services
• Language Training
• Mortgage Services
• Domestic Household Goods Move Management
• Global Household Goods Move Management
• Rental Assistance
• Real Estate Closing Services
• Tax Partners
• Third-party Data Providers
• Travel Services
• U.S. Property Management
• Specialized Education

If you deny the use of your personal information at any time, you must understand Altair cannot communicate with Our third-party suppliers, agents, or contractors; and We may be limited in the ways We can assist you with the full range of services you may need.

We may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by applicable law. Unless prohibited by law enforcement, We will provide you with notice and an opportunity to oppose any such disclosure. We reserve the right to report to law enforcement agencies and/or your employer any activities that We, in good faith, believe to be unlawful, abusive, harassing, or threatening to others. We may share certain personal information when We believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event. You will be notified via a prominent notice on Our website for 30 days of any such change in ownership or control of your personal information.

Many privacy regulations afford individuals a number of specific rights. The European Economic Area (“EEA”) under the General Data Protection Regulation (“EU GDPR”), the United Kingdom’s General Data Protection Regulation (“UK GDPR”), the revised Swiss Federal Data Protection Act (revFADP), Canada’s Personal Information Protection & Electronic Documents Act (“PIPEDA”), China’s Personal Information Privacy Law (“PIPL”), the Brazilian General Data Protection Law (“Lei Geral de Proteção de Dados Pessoais,” or “LGPD”), the California Consumer Privacy Act (“CCPA, as amended”) [https://www.altairglobal.com/wp-content/uploads/2023/04/CCPA-Policy-Statement-2023.pdf], Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia ALL grant specific rights to people living under their jurisdiction.

As a ‘data subject’ – individuals of select states in the USA, member countries in the European Union (“EU”), the United Kingdom (“UK”), and Switzerland have a number of rights under the law with respect to Our use of your personal data. Altair is committed to honor your rights under applicable privacy law(s) for your jurisdiction:

• Right to Withdraw Consent: In order for Altair to administer your benefits and coordinate the delivery of services that your employer has authorized for you, We do need your consent to collect, store, process and share your personal information with Our suppliers, agents, or contractors, as needed. Where you are requested to consent to the processing of your personal information, you have the right to withdraw your consent at any time. It is important to note that by exercising your right to withdraw consent, We cannot administer services.
• Right to Know: You have a right to be informed about Our collection and use of your personal data. This policy is meant to provide transparency with regard to what personal information We collect, process, store and share about you.
• Right to Access: You can request a copy of the personal information We have collected if you want to know what personal data We have about you.
• Right to Data Portability: You have the right to obtain your personal data that you have provided to Us with your consent, or which was necessary to facilitate the performance of a contract to provide you with Our services. This right allows you to obtain your personal information in a structured, common, and machine-readable format, which enables you to transfer that personal data to another organization.
• Right to Erasure: You can request for Us to delete all the personal information We have collected about you when relying on consent as the lawful basis of processing if it is no longer required for audit, legal, and/or financial reporting purposes. Please note this is not an absolute right and We may deny your request (wholly or partly) if an exemption in data protection law applies, such as to comply with a financial obligation, other regulations, or in defense of a legal claim. It is important to note that by exercising your right to be forgotten, We cannot administer services.
• Right to Rectification: You have the right to have your information corrected if any of your personal data held by Us is inaccurate or incomplete. If you find that any information that We are processing about you is inaccurate, please request for Us to have your personal data corrected.
• Right to Object to the Processing: You have a right to object to Us using or processing of your personal information, under certain circumstances. By objecting to the processing of your personal data, We may not be able to provide some or all of our services. This right is limited to personal data processed to comply with Our legal obligations, for commercial purposes, and/or the intended use.
• Right to Object to Automated Decision-Making: Altair DOES NOT profile or make a decision about you by automated means. If applicable in the future, you have the right to object to the processing of your data for the purposes of automated decision-making about you. It is important to note that by exercising your right to object to processing for the purposes of automated decision-making, it may limit Our ability to provide an optimal customer service experience.
• Right to not be Discriminated Against: You have a right to non-discrimination when exercising your privacy rights. Altair will not discriminate against you for exercising your rights under applicable privacy laws.

In order to exercise your rights, please submit a data subject rights request via electronic mail to [email protected]. You can also contact Our Global Customer Privacy Hotline at +1-888-905-2117 and leave a voicemail. A member of Our Privacy Office will respond to your request within 2 business days.

Please note you may be required to verify your identity before we can give effect to these privacy rights. If you are making a privacy request on behalf of a customer, we require a signed authorization letter from the individual.

Altair is committed to protecting the personal information you share with Us. We use a combination of industry-standard security technologies, procedures, and organizational measures to protect against the loss, misuse, and unauthorized access of your personal information under Our control. To accomplish this, at a minimum, We take the following steps:

• We employ internal access controls to ensure that the only people who see your information are those with a need to do so to perform their official duties.
• We train relevant personnel on Our information privacy and data security measures.
• We physically secure the areas where We hold hard copies of the information We collect online.
• We regularly back up the information We collect online to protect against loss.
• We use technical controls to secure the information We collect online as appropriate, including but not limited to: encryption, firewalls, and password protections.
• We periodically test Our security procedures to ensure personnel and technical compliance.

We also limit access to your personal information to those agents, contractors, supplier partners, and other third parties who have a business need-to-know. They will only process your personal information on Our instructions, and they are subject to a duty of confidentiality.

When you enter sensitive information, such as bank account information, We encrypt the transmission of that information using Transport Layer Security (“TLS”) technology. However, We cannot ensure or warrant the security of any information you transmit to Us by email, and you do so at your own risk. No method of transmission over the internet, or method of electronic storage, is 100% secure; therefore, We cannot guarantee its absolute security.

We have procedures in place to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where We are legally required to do so.

We are committed to protecting the privacy of children. In accordance with all applicable laws, We will not knowingly or intentionally collect personal information online from or about children under the age of 13 unless necessary to perform the Services (e.g., visa and immigration, schooling, travel). Altair will destroy personal data from or about children if it is disclosed to Us without proper parental consent.

• Data Protection Principles

We will comply with data protection laws and principles, which means that your data will be:

• Used lawfully, fairly and in a transparent way.
• Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
• Relevant to the purposes we have told you about and limited only to those purposes.
• Accurate and kept up to date.
• Kept only as long as necessary for the purposes we have told you about.
• Kept securely.

Altair is committed to its responsibility for processing information it receives under the principles set forth in all applicable laws. These responsibilities include the onward transfer of information received from the EU and/or Swiss confederation.

• International Transfer of Data

Some of the countries where Altair provides services may not have the equivalent level of data protection laws as those in your location; if We need to transfer personal data outside of the EEA or the Swiss Confederation, We will take steps to make sure your personal data is protected and safeguard prior to sharing. In particular, We require third parties to whom We transfer your data to agree to abide by the Standard Contractual Clauses (“SCCs”) approved by the European Commission and permitted under Article 46 of the European Union General Data Protection Regulations. You may request a copy of the relevant SCCs if you wish to obtain the details of such safeguards by submitting an email to Our Data Protection Officer via [email protected].

• Data Privacy Framework Principles

Altair complies with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF (“UK Extension”), and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of Commerce.  Altair has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (“EU-U.S. DPF Principles”) with regard to the processing of personal data received from the European Union, and the United Kingdom in reliance on the EU-U.S. DPF, and the UK Extension to the EU-U.S. DPF.  Altair has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (“Swiss-U.S. DPF Principles”) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.  If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern.  To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

• U.S. State Residents’ Privacy Rights

No one comprehensive federal law governs data privacy in the U.S. yet. Residents of an increasing number of States within the United States have the right to request that companies provide you with information regarding the parties’ to whom We may disclose your personal information to, among other privacy rights.

The International Association of Privacy Professionals (“IAPP”), a not-for-profit organization, is the largest and most comprehensive global information privacy community and resource [https://iapp.org/]. To stay informed of the changing state privacy landscape, please visit IAPP’s US State Privacy Legislation Tracker to understand your privacy rights under your respective state of residence: https://iapp.org/resources/article/us-state-privacy-legislation-tracker/, and feel free to exercise your privacy rights by submitting a request to [email protected].

In addition, Altair is SOC 2 Type 2 certified showcasing Our commitment to data security and privacy. Such a certification demonstrates Our organization has implemented effective security controls and practices to protect customer data. Furthermore, it proves Altair’s compliance with industry standards, such as GDPR, by helping Us to better align our processes with industry best practices and regulatory requirements. Overall, SOC 2 Type 2 certification provides assurance to clients, customers, and stakeholders alike, that their information is handled securely through ongoing monitoring and yearly assessment of security controls via an independent third-party auditing firm.

In certain situations, Altair may be required to disclose personal information in response to lawful requests by public authorities, including compliance with national security or law enforcement requirements.

If you believe that your data privacy rights have been violated, you have the right to submit a complaint to the applicable data protection authority. In compliance with the EU-U.S. DPF and the Swiss-U.S. DPF, Altair commits to resolve DPF Principles-related complaints about Our collection and use of your personal information.

Altair has a Data Protection Officer (“DPO”) responsible for privacy implementation and regulatory compliance. In compliance with the EU-U.S. DPF, and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Altair commits to resolve DPF Principles-related complaints about our collection and use of your personal information.  EU and UK individuals, and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF, and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF should allow Us to deal with your concerns before you approach a supervisory authority, so please contact Altair first by:

• Electronic mail to [email protected] with the words “FAO: the Data Protection Officer” at the start of the message or directly to our DPO, who can be contacted at [email protected].
• Phone via Our Global Customer Privacy Hotline at +1 (888) 905-2117 and leave a voicemail for Our Data Protection Officer.
• Postal mail at:

ALTAIR GLOBAL

ATTN: DATA PROTECTION OFFICER

3201 DALLAS PARKWAY

SUITE 1200

FRISCO, TX 75034

UNITED STATES OF AMERICA

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Altair commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF to The International Centre for Dispute Resolution (“ICDR”), the international division of the American Arbitration Association (“AAA”) (collectively “ICDR-AAA”), for non-human resources data, an alternative dispute resolution provider based in the United States.

If you do not receive timely acknowledgment of your DPF Principles-related complaint from Us, or if We have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://go.adr.org/dpf_irm.html for more information or file a complaint at https://www.adr.org/FileOnline. The services of the ICDR-AAA are provided to you at no cost. The American Arbitration Association can also be reached by telephone at +1 (312) 616-6560 or by facsimile at +1 (312) 819-0404.

In compliance with the EU-U.S. DPF, and the UK Extension to the EU-U.S. DPF, Altair up to and including Our U.S. subsidiary, Altair Employees, LLC commits to cooperate and comply, respectively, with the advice of the panel established by the EU data protection authorities (“DPAs”), including the UK Information Commissioner’s Office (“ICO”), and the Gibraltar Regulatory Authority (“GRA”) with regard to unresolved complaints concerning our handling of human resources data received in reliance on the EU-U.S. DPF, and the UK Extension to the EU-U.S. DPF in the context of the employment relationship.

Under certain conditions, more fully described on the Data Privacy Framework website https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf?tabset-35584=2 , you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. Once invoked, an individual may lose the option to seek relief for the same claimed violation in another forum.

For more information about binding arbitration, please visit: https://go.adr.org/dpfeufiling.html for the EU-U.S. DPF and UK Extension to the EU-U.S. DPF or https://go.adr.org/DPF_Swiss_AnnexI_Filing.html for the Swiss-U.S. DPF.

Yes, the U.S. Federal Trade Commission (“FTC”) has jurisdiction over Altair’s compliance with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”) and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”). To submit a complaint to the FTC about the business practices of an individual, company, or entity, click https://reportfraud.ftc.gov/#/.

Our website uses “cookies” to distinguish you from other users of Our website. A cookie is a small file of letters and numbers that We store on your browser or the hard drive of your computer if you agree.  Cookies contain information that is transferred to your computer’s hard drive. These cookies help Us provide you with an optimal experience when you browse Our website and allow Us to improve Our site.  By continuing to browse the site, you are agreeing to Our use of cookies.

We use the following cookies:

• Strictly necessary cookies. These cookies are required for the operation of Our website. They include, for example, cookies that enable you to log into secure areas of Our website.
• Analytical/performance cookies. They allow Us to recognize and count the number of visitors and to see how visitors move around Our website when they are using it. This helps Us improve the way Our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognize you when you return to Our website. This enables Us to personalize Our content for you and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to Our website, the pages you have visited, and the links you have followed. We will use this information to make Our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which We have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.  However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of Our site.

Our website includes Social Media features, such as the Facebook Like button, and widgets, such as the Share function. These buttons or interactive mini-programs run on Our site and may collect your IP address, identify the page(s) you visit on Our site, and may set a cookie to enable the feature to function properly.  Social Media features and widgets are hosted either by a third party or directly on Our site.  Your interactions with these features are governed by the privacy policy of the company providing it.

This site may contain links to other sites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them. Altair is not responsible for the privacy practices or the content of other websites.

We will retain your information for as long as your account is active or as needed to provide the services.  We will retain and use your information as necessary to resolve disputes, enforce Our agreements, or comply with Our regulatory, audit, contractual, and other Legal obligations. For more information, view Our Record Retention Policy – https://www.altairglobal.com/record-retention-policy/. If you wish to cancel your account or request that We no longer use your information to provide services, contact Us at [email protected].

Altair will continue to implement new technologies and improve the services and features We provide. As a result, this policy is subject to change from time to time at Our discretion. Changes or additions to this privacy policy will be posted for 30 days effective at the time of publication, unless specified otherwise. If We change Our information practices or this privacy policy in such a way that your personal information may be used or shared in a different manner from when it was collected, We will notify you by means of a notice on this site or request for you to reaffirm consent prior to the change becoming effective. We will give you the opportunity to opt-out of having your information used or shared in that new manner.